Privacy Policy

1. Who we are (agency)

We are the agency responsible for personal information on this website:

Freshnaturlife.world (website operator)
1230 Fenton Street, Rotorua 3010, New Zealand
Email: partnership@freshnaturlife.world
Phone: +64 21 139 9487

For privacy enquiries, access requests, or complaints, contact us using the details above. We will respond within a reasonable time and, where the Privacy Act 2020 requires, within 20 working days of a valid request for access or correction.

2. Scope and applicable law

This Privacy Policy explains how we collect, use, hold, disclose, and protect personal information when you visit freshnaturlife.world, submit forms, book food planning sessions, register for events, or interact with cookies.

We comply with the Privacy Act 2020 (New Zealand), its Information Privacy Principles (IPPs), and related guidance from the Office of the Privacy Commissioner. Where you are in the European Economic Area, we also respect applicable requirements of the GDPR as set out in section 15 below.

3. What is personal information?

“Personal information” means information about an identifiable living person. It can include your name, email address, phone number, messages you send us, and online identifiers such as IP address when linked to you.

4. What we collect and how

We collect personal information only where it is necessary for our functions and in accordance with IPP 1–4 (lawful, fair collection with transparency).

• Contact form: name, email, message, and your privacy consent confirmation.
• Planning sessions and events: booking details, dietary preferences, goals, and notes you choose to share.
• Communications: email and phone correspondence.
• Technical data: IP address, browser type, device data, and pages viewed — only if you accept analytics cookies.
• Cookie preferences: stored in your browser (consent timestamp and category choices).
• Third-party embeds: if you enable marketing cookies, Google Maps on our Contact page may collect usage data under Google’s policies.

Where practicable, you may interact with us without providing personal information (IPP 4). However, we cannot respond to enquiries or deliver booked sessions without basic contact details.

5. Why we collect it (purposes)

We use personal information to respond to enquiries, deliver food planning sessions, manage bookings and events, operate and secure our website, comply with law, and resolve disputes. We do not use your information for incompatible purposes (IPP 10) unless authorised by law or with your consent.

6. Collection notice (IPP 3)

When you provide information, we tell you who we are, what we collect, why, who may receive it, whether overseas disclosure is likely, and that you may access or correct your information. This Policy is our general collection notice; forms may include additional notices at the point of collection.

7. Disclosure to others (IPP 11)

We do not sell personal information. We may disclose it to IT hosting and email providers, professional advisers when required, and regulators or law enforcement when required by New Zealand law. Processors must protect information and use it only for agreed purposes.

8. Overseas disclosure (IPP 12)

We prefer to store data in New Zealand. Some providers (e.g. Google for Maps) may process data overseas. Before overseas disclosure we take steps required by IPP 12, such as comparable safeguards, your authorisation, or prescribed-country mechanisms. Details are available on request.

9. Storage, security, and retention (IPP 5)

We use HTTPS, access controls, and confidentiality obligations. Retention: contact enquiries up to 24 months; session records up to 36 months after your last booking; cookie consent up to 12 months; server logs up to 90 days. We then delete or de-identify information where practicable (IPP 9).

10. Unique identifiers (IPP 13)

We do not assign government identifiers unless you provide them and we need them for a lawful purpose. Internal booking references are for administration only.

11. Your rights under the Privacy Act 2020

You may access (IPP 6) and request correction (IPP 7) of personal information we hold. You may withdraw consent for optional processing (e.g. analytics cookies). Email us with enough detail to identify you; we may request proof of identity. If we decline a request, we will explain why where the Act allows.

12. Complaints

Contact us first. If unresolved, complain to the Office of the Privacy Commissioner: www.privacy.org.nz, phone 0800 803 909 (NZ).

13. Notifiable privacy breaches

Under Part 6 of the Privacy Act 2020, if a breach is likely to cause serious harm, we will notify the Privacy Commissioner and affected individuals as soon as practicable and take remedial steps.

14. Direct marketing (UEM Act 2007)

We do not send commercial electronic messages without consent under the Unsolicited Electronic Messages Act 2007. Service emails about bookings are not marketing. Unsubscribe from optional newsletters anytime via the link provided or by contacting us.

15. Visitors from the EEA (GDPR)

Legal bases include contract, consent (non-essential cookies), legitimate interests (security), and legal obligation. You may have rights to erasure, restriction, portability, and objection, and may contact your local supervisory authority.

16. Children

We do not knowingly collect information from children under 16 without parental consent. Contact us to request deletion.

17. Automated decision-making

We do not make decisions with legal or similarly significant effects based solely on automated processing.

18. Changes

We may update this Policy; the date above will change. Material changes will be highlighted on the website where appropriate.

19. Related documents

See our Cookie Policy and Terms of Use.